By engaging our cleaning services, you agree to the following terms and conditions:

1. Quotes and Pricing  
All quotes are based on the information provided at the time of booking. Final pricing may be subject to change upon completion of the service, depending on the actual condition and size of the property. Clients agree to allow for reasonable price adjustments where necessary.


2. Property Condition & Client Responsibilities  
By accepting a quote and booking a service, the client confirms that the property is in a suitable condition for cleaning to commence. This includes, but is not limited to:
- All furniture and personal belongings have been removed (unless otherwise agreed in writing).  
- All keys and access points are fully operational.  
- Electricity and running water are available and functioning for use of appliances and equipment.  
- Parking is available or accessible for staff and equipment.
Failure to meet these conditions may result in rescheduling, additional charges, or refusal of service.


3. Deposits 
All works are subject to a deposit as confirmation of your service. This must be paid upon receiving link in order to secure your booking. If payment is not received in a reasonable time frame, your booking may be claimed by another client. All deposits will go towards your invoice with the final balance requiring payment upon completion.


4. Cancellations and Rescheduling 
Clients must provide a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice will forfeit the deposit paid. 


5. Payment Terms  
Payment is due upon completion of the service. The client must adhere to a three (3) day payment term and ensure payment is made on or before the due date. A receipt of payment must be sent to confirm the transaction.
Payments that lapse into overdue status may result in the following actions:
- Suspension of any ongoing or future services  
- Late payment fees  
- Escalation to Small Claims Court for recovery of the outstanding balance
Timely payment is essential for continued service and to avoid additional legal or administrative action.


6. Satisfaction Guarantee  
If you are unsatisfied with the service provided, please contact us within 24 hours of job completion. We will make every reasonable effort to address and resolve the issue.
If your property manager requests a return clean, we offer re-cleans at no additional cost, provided the request:
- Falls within the original scope of work discussed prior to the service, and  
- Is made within 72 hours (3 days) of the initial clean.
Any requests falling outside the agreed scope or submitted beyond the 72-hour window may be subject to additional charges.
Re-cleans or refunds remain at our discretion and are assessed on a case-by-case basis.


7. Liability  
We take all reasonable precautions to deliver our services safely and professionally. While every effort is made to avoid damage, we are not liable for:
- Pre-existing damage  
- Normal wear and tear  
- Damage resulting from unstable, poorly maintained, or improperly installed fixtures, fittings, or surfaces
Clients are responsible for securing all valuables prior to service. Any claims for damage must be made within 24 hours of the service being completed.
We are fully insured with public liability insurance, and proof of coverage can be provided upon request.


8. Equipment and Supplies  
We provide all standard cleaning tools and supplies. If the client requires specific products or tools to be used, this must be discussed and confirmed before the service. All client-supplied items must be safe, in good condition, and suitable for professional use.